ORDERS
Was my order placed successfully?
Once you've placed an order with us online, an order
confirmation screen will appear with your order number. Additionally, you'll
receive a confirmation email within 15 - 30 minutes containing your order
details. If you don't receive an email, please check your spam/junk
folder, as it may be there. You can also find confirmation of your order
by logging into your Account and then going to “Orders”. If your order doesn't
display here, then there may have been a problem at the time of placing it.
To investigate further, please get in contact with our online customer
care team.
Can I cancel my order?
We know you want to receive your order as soon as possible.
So once your order is submitted, our team are already getting your order ready!
As such, we cannot make any amendments or cancellations, as your order is
already in progress. For this reason, please ensure to double-check your order
carefully, before finalising your order with us. If a different style,
size or colour is needed, please place a brand-new order. If you wish to make a
return once you receive your order, please request a return slip or head
in-store for a return or exchange. Please note, we don't offer postal exchanges
for online orders.
How can I view my order status and history?
If you've used or created an account to place your order,
you can view your order status and history by logging into your account by
clicking the person icon on the right-hand side. This will then allow you to
view your order, order status and print a tax invoice. Please note, as
we've moved to a new website you won't be able to see orders prior to this
time.
I forgot to use my promo code.
Unfortunately, we're unable to honour any promotional price
for customers who have missed using a promo code or have missed placing an
order within our sale period. We’d suggest for you place a new order
with the promotion code added and return the full price order in line with our
returns policy.